Bonita Smiles Dentistry at 1558 E H St B in Chula Vista, California

Customer Reviews about Bonita Smiles Dentistry

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  Don't waist your time. I have cal dental and made an appointment to see Dr. Bassiri for an exam. I arrived on time. When I walked in Cecilia asked me to sign in. She started to prepare some forms for me to fill out and the phone rang. She started to talk to someone so I sat down. After about 40 minutes she finished her call and then handed me the forms to fill out. I waited another 20 minutes after filling them out. The doctor was cordial and so was his assistant. After the exam, Cecilia than came back with an estimate of the charges. 6 crowns, 8 fillings and a night guard totaling $14679.00 of which the insurance was going to pay $9249.00 and I was to pay $5430.00. I went back home to review my insurance policy and calculated that the total fee I should have paid for these same services would be $1084.00 per my insurance policy. I contacted Cal dental and informed them of the discrepancy. They told me that they were going to call the doctor to see what happened. I called them back the following Monday and Cal Dental told me the dentist was not using the right rates for my policy, 595, and they would adjust the rates to reflect my benefits. I called Cecilia and asked if she had talked to Cal Dental. She confirmed she did and confirmed she used the wrong rates. I asked her to fax me the new estimate. She said she would. The following day I called and asked what happened. She said she got very busy and did not have a chance. She said she would fax it shortly. The next day I called back again and told her I still did not receive it. She told me she was having problems with the fax and was going to try again. The next day I called again and asked her what happened. She said she could not fax it so she mailed. I asked he what the total was. She said hold on. She then hung up. I called back and she was going to call me back. She did not. The next day I called back and told her that I was not surprised she did not call and that this whole experience was the worst I have ever had. She then told me that she talked to the doctor and that I now have another condition that was not even motioned to me. Something about an overbite that war not covered on my policy and they would not be able to see me right now. I told her that not only was I going to file a complaint with Cal Dental; I was going to post my experience on line. I still have not received the updated estimate by mail or fax. Stay away from this place.
  November 03, 2017

  by A Google User
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  I recently visited Bonita Smiles and I couldn't be happier with their service. Dr. Farhang and her staff were so professional and friendly. My visit went very smoothly and the doctor was making jokes and she was so nice it made the whole experience so much easier. I highly recommend them to anyone looking for a caring dentist.
  June 16, 2017

  by John Lopez

Opening hours Closed now

Tomorrow: 08:00 am — 03:00 pm

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About Bonita Smiles Dentistry in Chula Vista